New customer portal updates unify supply chain data to provide customers with instant operational clarity and traceabilityHOUSTON, Sept. 22, 2026 (GLOBE NEWSWIRE) -- Source Logistics (“Source”), a ...

Dräger wanted to create a world-class business-to-consumer resource that allows all customers to access all the information they need, 24/7, at the touch of a button. They wanted to make it easy for ...

Procurement and Payment Services (PPS) is excited to announce that we are now using Team Dynamix, the customer service platform already used by Central IT and several other campus units. This tool ...

High-touch customer service is a category of contact center interaction that requires human interaction. It can be contrasted with low-touch customer service, which uses automated phone systems and ...

Providing excellent customer service is critical to running a successful business. Customers expect support to be convenient and fast and that involves being available wherever they are. Whether ...

Evolving its customer service AI offering, Salesforce plans to release Agentforce Help Agent next month. Help Agent commingles training on a user's own Agentforce Service (formerly Service Cloud) data ...

As part of its efforts to improve customer service quality, the Public Works Authority (Ashghal) has completed the automation of all its services and the development of its new-look and upgraded ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. May 13, 2019, 04:44pm EDT May 15, 2019, 04:17pm EDT This article ...