Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations needs to innovate, provide services globally, and ...

6 knowledge management trends redefining strategic intelligence in 2026 Knowledge is no longer just a static archive tucked away in some digital filing cabinet. There is a fundamental shift in how ...

An organization that implements an effective knowledge management (KM) program should see a substantial payoff: Reducing duplicated work increases productivity; leveraging past experience improves ...

SUNNYVALE, Calif., July 20, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the AI knowledge platform for customer service, today ...

Employees need better knowledge management and information findability if they’re expected to do their best work. There’s a time crisis happening around information findability. Multiple studies have ...

This post is co-authored by Giang Hoang, Ph.D., and Tony Nguyen, Ph.D. In today’s knowledge-driven economy, the sharing of information is crucial for organizational success. However, a troubling trend ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

FORT LEAVENWORTH, Kan. -- The Army Knowledge Management Proponent, in collaboration with the Headquarters, Department of the Army Office of Enterprise Management, is spearheading an initiative aimed ...

FORT KNOX, Ky. - The Knowledge Management motto is to get the right information, in the right form, to the right people, at the right time, to make the right decision. Thai Huynh, knowledge manager, ...