Knowing what language to use—and what language to never use—when interacting with your customers is a key part of delivering world-class customer service. For me, as a customer service consultant, ...
Customer service employee: 'No problem.' Customer service expert/trainer/thought leader: 'ARGGH–you’re making my head explode!' So what makes “no problem” such a problem–if, in fact, it is one? My ...
The phrase "no problem" has always struck me as a fine way to respond to an apology. It is friendly to say to a person who has interrupted you, or cut you off, or woken you up, or missed an ...
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