Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

The Verdi trade union has criticized Spanish telecoms giant Telefónica over major job cuts that will see one in six jobs at ...

This case study describes how O2, the mobile network, used online video content to improve customer service, reducing churn and driving incremental value in the UK. This case study describes how O2, ...

O2 has received a surge in complaints after announcing last year that its new £2.50 monthly price rise for 2026 would apply to existing customers as well as new sign-ups. The mobile provider had the ...