We built an AI agent for ServiceNow. The real pain points were narrower than our roadmap assumed

Experimenting with conversational AI has allowed our team to spend less time navigating dashboards, analyzing records, and ...
Web CMS

ServiceNow Launches Now Assist for ITSM, CSM, HRSD, and Creator to Embed Generative AI Across All Workflows on the Now Platform

New features in Now Assist are powered by a domain‑specific ServiceNow LLM, built for the enterprise and optimized for accuracy and data privacy SANTA CLARA, Calif. — Sept. 20, 2023 — ServiceNow (NYSE ...
CIO

How AI and cybersecurity are reshaping ServiceNow

With AI putting the squeeze on SaaS providers, ITSM incumbent ServiceNow is embracing a consumption-based shift and an expansion play centered on cyber.
CRN

Halo Positions ITSM Platform As ServiceNow Alternative For MSPs

They can sign up tomorrow as a partner, and they can go upmarket, create more annual recurring revenue and generate 50 percent annual recurring revenue,’ says Halo executive Tim Barton-Wines. Halo is ...
Forbes

ServiceNow Brings GenAI to Its Now Platform

ServiceNow unveiled its new “Now Assist” family of solutions earlier this month as part of a major expansion of its powerful Now Platform, introducing new generative AI capabilities for IT Service ...

ServiceNow launches standalone AI service desk to provide support in Teams, Slack, and email

Flow by ServiceNow, a standalone AI product that allows users to get help via chats in Microsoft Teams, Slack, or a Flow web ...
Business Wire

Silobreaker Announces Integration with ServiceNow ITSM to Boost Threat Intelligence Actionability and Remediation

LONDON--(BUSINESS WIRE)--Silobreaker today announced a certified integration with ServiceNow ® IT Service Management (ITSM), designed to help threat intelligence teams respond more quickly and ...