Administrators traditionally have had two ways to handle technical support calls -- troubleshoot the call over the phone or fix the problem on-site. A third option is to use Remote Desktop to fix the ...

IT teams need to support remote desktop users with whatever peripheral device setup and troubleshooting they need, including multiple monitors. Users in the financial sector and healthcare -- among ...

Built into Windows, Microsoft’s Remote Desktop and Remote Desktop Connection apps make it easy to connect to and control a remote PC — when they’re working properly. Here are some common problems you ...

Due to Windows authentication issues which has to do with a user account and password, when you attempt to establish a Remote Desktop connection to a remote Windows-based machine, to remotely logon to ...

What are some things to look at when comparing these two possible solutions to getting to your computer from a remote location? Obviously there's a recurring cost with a gotomypc subscription, and a ...