As shared services continue to provide process and cost efficiencies, the key functions and characteristics of shared services centers are evolving, according to Deloitte’s biennial survey on shared ...

Many enterprises already realize substantial benefits—more consistent end-to-end process improvements, cost savings, and increased responsiveness, among others—from their use of shared services ...

“Shared services” is a term defining an operational philosophy that involves centralizing those administrative functions of a company that were once performed in separate divisions or locations.

Enterprises realized value in IT shared services organizations for the past three decades. Over the past two years, I’ve delved into the nuances of capturing the promise of digital transformation. As ...

We hear a lot of talk about enterprises moving IT toward a shared-services model. That raises the question: Where do they think they’re going? Roughly speaking, moving to a shared-services model means ...

The shared services market is growing quickly. US and European firms are either expanding their existing shared service centers (also referred to as “Global in-house Centers” (GICs)) or building new ...

This is my third posting in a series on shared services alliances in the nonprofit sector. Too often when we talk about strategic restructuring we discuss only merger models; but there are a wide ...

The human resources and IT departments provide support services to employees from the moment candidates visit the company's website to their last day as employees of the company -- and perhaps beyond.

What’s beneath all the buzz about shared services? While working with the IT leadership of a large services company, I found everyone enthusiastic about the concept of shared services. Mary, the ...

Shared services is a delivery model organizations use to consolidate similar business functions into a single unit that supports the entire organization. Operating as its own entity and much like a ...