IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

From sold-out concerts and global sports tournaments to real-time airline bookings, ticketing platforms face one of the toughest engineering challenges in tech: delivering seamless performance under ...

VBO Tickets has announced the launch of its Ticketing Point of Sale (POS) system with a browser-based approach—making it hardware independent. The new VBO Tickets POS system is designed to meet the ...

White-label ticketing can mean different things depending on the provider. At one end, it may simply mean removing the software provider’s branding from checkout. At the other, it can mean running a ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Selling out an event sounds like the best possible outcome. Yet for organizers using percentage-based ticketing platforms, success can also make software fees rise sharply. That is one reason more ...

Ticketmaster sent a press release Wednesday announcing its new “SafeTix” system, which it touts as a “next generation access control platform” tied to its Presence software system. The encrypted ...

Can the help desk get out ahead of the problems it is there to resolve? The IT service management (ITSM) industry revolves around an IT help desk that works on issues for internal employees and is ...