Some customers complain about even the most natural things. In this story, a customer service employee received a call from a customer complaining about a cold conservatory. The issue happened on the ...

Feedback volume tends to follow product-market fit. When fit is low, feedback is minimal and marked by indifference.

We found some complaints that Walmart customers frequently mention about their shopping experiences, including checkout, ...

“The customer is always right” — except when you’re stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s just counting down the ...

The low-scoring restaurant is in Cocke County. An inspector visited the eatery due to a customer complaint. The grade is a 69 ...

Silence = Churn ...

Amid a backlog of complaints in the Canadian Transport Agency's complaints system, Air Canada is piloting a new program that ...

Costco's transition from American Express to Visa is drawing complaints from customers. On Monday, Costco ended its 17-year exclusive partnership with American Express. Social media is filled with ...

For many shoppers in Washington, getting a refund is becoming a bigger headache than the original problem.New data from the ...

Various fast foods like burgers, fries, nuggets, and sauces on a yellow table - Rimma Bondarenko/Shutterstock A lot of people love fast food. After all, it's affordable, quick, and pretty darn tasty — ...